FREE Manpower Seminar: Dealing with Difficult People
Name:
FREE Manpower Seminar: Dealing with Difficult People
Date:
February 15, 2011
Time:
12:00 PM - 2:00 PM PST
Website:
http://www.us.manpower.com
Event Description:
Nicole Forward, Training Manager at Vigilant, specializes in training, mediation and conflict management. Nicole brings years of experience working with adults and juveniles in the justice and corrections systems, knowing first-hand how to deal with difficult people. She has a B.A. in communications from Pepperdine University and a master?s degree in human development from Colorado State University.
The way you deal with difficult people can make a situation either better or much worse. Knowing why people become difficult, how to use redirection techniques when dealing with them, how to keep your cool in difficult situations and how to be assertive rather than aggressive?are all essential tools for turning those difficult situations around. In this hands-on, interactive workshop Nicole will give you a chance to practice the skills you learn and walk away feeling confident that you can handle that difficult person differently than you did before!
By the end of this training program, you will be able to:
~ Know how to keep your cool in the face of difficult people.
~ Use assertiveness skills to manage them.
~ Verbally de-escalate difficult people.
~ Identify the four main reasons why people become difficult.
~ Have a deeper understanding about your role in these difficult situations
Approved for 2 HRCI credits
Co-sponsored by the Bellingham/Whatcom Chamber of Commerce
The way you deal with difficult people can make a situation either better or much worse. Knowing why people become difficult, how to use redirection techniques when dealing with them, how to keep your cool in difficult situations and how to be assertive rather than aggressive?are all essential tools for turning those difficult situations around. In this hands-on, interactive workshop Nicole will give you a chance to practice the skills you learn and walk away feeling confident that you can handle that difficult person differently than you did before!
By the end of this training program, you will be able to:
~ Know how to keep your cool in the face of difficult people.
~ Use assertiveness skills to manage them.
~ Verbally de-escalate difficult people.
~ Identify the four main reasons why people become difficult.
~ Have a deeper understanding about your role in these difficult situations
Approved for 2 HRCI credits
Co-sponsored by the Bellingham/Whatcom Chamber of Commerce
