MEMBERSHIP LUNCHEON
Name:
MEMBERSHIP LUNCHEON
Date:
September 16, 2009
Time:
11:30 AM - 1:00 PM PDT
Event Description:
Presented By: Brad Worthley
Author, Consultant, Coach,Trainer and World ClassProfessional Speaker
"Changing Cultures, Not Just People"
Author, Consultant, Coach,Trainer and World ClassProfessional Speaker
"Changing Cultures, Not Just People"
Exceeding Customer Expectations(Both Internal & External Customers)
Businesses can no longer have the goal of meeting the customers expectations; the goal today must be to exceed them. What does that look like from the customers perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to Wow the customer. You will learn about how customers create their perceptions of you, your employees and your business. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level. Some of the topics covered will include:
• Three Customer Levels
• Creating Emotional Attachments
• Perception Becomes the Customers Reality
• The Three Levels of Listening
• Using Pedestal Words
• How People Judge Us
Businesses can no longer have the goal of meeting the customers expectations; the goal today must be to exceed them. What does that look like from the customers perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to Wow the customer. You will learn about how customers create their perceptions of you, your employees and your business. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level. Some of the topics covered will include:
• Three Customer Levels
• Creating Emotional Attachments
• Perception Becomes the Customers Reality
• The Three Levels of Listening
• Using Pedestal Words
• How People Judge Us
